Each month you’ll get an email listing all of the backups that have been performed along with a documentation of each update that has been installed (core files, plugins, and themes).

E-commerce sites have more moving parts and tech issues, order failures, and other questions come up a lot. Tech support is included as insurance against surprise costs with keeping your online shop running. Time doesn’t roll over month-to-month if it’s not used.

If you no longer need or want the maintenance service, I just need 30 days notice via email. If you’ve paid for a year, unfortunately that cost is not refundable.

If a regular scan turns up something sketchy, I’ll try to remove the affected files. If that doesn’t work, I’ll attempt restoring from a backup and/or coordinating with the webhost to clean things up.

I usually turn off all automatic updates so that I can test right away. If something goes wrong, I’ll work to find the culprit (typically a plugin conflict or a setting that needs to be tweaked!) If that doesn’t work, we can restore to the most recent backup and then figure out a solution from there.

I use UpdraftPlus to generate zip files of the site, which makes it easy to restore to a previous version of the site. The web host usually also has backups, but I prefer to have my own too – just in case!

If you have additional site updates or changes that aren’t covered by the maintenance service, just reach out with details and I can get you a quote! You can also check out my VIP Day service.